I can help you uncover what’s behind the business problem and why your users are delayed, frustrated or having to work harder than they need to. Using quantitative and qualitative User Research methods, combining stakeholder experience with user sentiments, I can define, plan and conduct User Research, analyse then deliver the insights to senior stakeholders. This means your company can make evidence based business and design decisions, and contribute to the business’ understanding of the user.
Helping to create and shape solutions to issues, using agile techniques such as workshops, breakouts and hothouses to form ideas and bring stakeholders together on the ideas to fix the issues. Early one word ideas on post-its, rough sketches, user journeys, emotional journey maps, wireframes, interface design, working in sprints and tackling issues as a team can create solutions which are mostly already agreed. My experience covers tweaks which save thousands to designing the fastest mortgage application process in the UK.
Creating possible solutions is only a small part of what it means to design experience. To make sure everything from direction to small details are right, testing is crucial. Remote, guerrilla, in house. Learn from the prototypes created, sit with users and sketch out a different way of doing it, make your mistakes early and keep your developers and product owners from finding out the hard way once changes go live.